Client Safeguards
Protection of Client Assets
At TriCapital, it is important that our clients’ assets are always protected from the possibility of fraud, bankruptcy or other defalcation. To that end, client accounts are protected by the SIPC in case of bankruptcy or financial difficulty to a limit of $500,000, and $250,000 of cash. Further, our clients have additional protection at no cost through Lloyd’s of London and other insurers, in the amount of $1 billion which is the maximum “excess SIPC” coverage currently available in the brokerage industry.
Triad selected Fidelity Investments and National Financial Services (NFS) to provide custody, trade execution and clearing services. NFS holds your assets and produces statements independent of reports prepared by TriCapital as a check and balance system with the mission that your wealth is always secure. TriCapital provides discretionary investment services which are limited to trading authority with no ability to access the accounts otherwise. Further, clients have the option of accessing their account balances on-line at any time to view their holdings and account balances.
Privacy Policy
COLLECTION OF PERSONAL INFORMATION
We collect the personal information about a client that we determine is necessary to deliver our services and related financial products. This will include information about your personal finances, information about your health to the extent that it is needed for the planning process, information about transactions between you and third parties, and information from consumer reporting agencies. If we become aware that an item of personal information may be materially inaccurate, we will make reasonable effort to re-verify its accuracy and correct any error as appropriate.
STORAGE OF PERSONAL INFORMATION
We maintain a secure office and computer environment to ensure that your information is not placed at unreasonable risk. Personally identifiable information about you will be maintained during the time you are a client, and as long as required by our business practices and applicable law, and consistent with the CFP Board Code of Ethics and Professional Responsibility. After this required period of record retention, any information to be destroyed will be disposed of in a manner reasonably expected to preserve the confidentiality of such information, such as by shredding.
SHARING PERSONAL INFORMATION
Personal information may be disclosed to an unaffiliated third party for necessary servicing of our products or services or for other normal business transactions. We do not share personal information with any unaffiliated third party for marketing products or services. We do not provide your personally identifiable information to mailing list vendors or solicitors for any purpose. Unless a client requests it, TriCapital Wealth Management, Inc. does not disclose information obtained from an application or a credit report to any third party for the purpose of serving as a factor in establishing a consumer’s eligibility for credit, insurance or employment.Policy for Sharing Personal Information Relating to Mental or Physical Health of a Client
We do not disclose mental or physical health information about a client to any affiliated or unaffiliated third party unless the client gives written authorization or unless the disclosure is for a specific usiness purpose provided in the law. We do not use mental or physical health information about a client in determining a client’s eligibility for our services. Such information is used only for the specific purpose for which it was given to us and for purposes permitted by law.
POLICY TERMS
For purposes of this policy, the term “personal information” includes all information we obtain about a client and maintain in a personally identifiable way, and the term “we” includes all TriCapital Wealth Management, Inc. owners and employees (referred to as Associated Persons). In order to assure the confidentiality of the personal information we collect and to comply with applicable laws, all Associated Persons with access to personal information about our clients are required to follow this policy. A written copy of this policy will be provided to all clients annually.Business Continuity Plan Summary
TriCapital Wealth Management has developed and maintains a business continuity plan. This plan will outline the means by which TriCapital Wealth Management’s location at 6115 Park Drive South, Suite 330 in Charlotte, NC will respond to future significant business disruptions, both internal and external.
TriCapital Wealth Management is equipped for resumption of business in the event a significant business disruption affects the building, business district, city, and/or the region. TriCapital Wealth Management will make every effort to continue to conduct business during those disruptions.
In the event a significant business disruption affects the building, business district, city and/or region, TriCapital Wealth Management may choose to relocate key personnel and telephone service to one or both of our designated alternative locations. Mission critical functions of order taking, order entry and submitting requests for distributions of funds are designed to continue at the alternative location(s).
Relocation of mission critical functions will be completed within four hours of the significant business disruption. While detailed business resumption plans are in place, please be advised that TriCapital Wealth Management cannot guarantee recovery as quickly as outlined above under all possible scenarios. Our recovery time objective may be negatively impacted by the unavailability of critical business constituents and/ or other circumstances beyond our control.
In the event of significant business disruption at 6115 Park South Drive, Suite 330 in Charlotte, NC, customers may contact their TriCapital Wealth Management representative directly, at our office phone number (704-571-8778) or refer to our public website at www.tricapitalgroup.com.
Please be advised that TriCapital Wealth Management’s Business Continuity Plan is subject to modification. To obtain the most current version of this summary of our business continuity plan, customers may refer to our website at www.tricapitalgroup.com or contact their TriCapital Wealth Management representative to request an updated copy of the summary to be delivered by mail.
